About your puppy’s flight
Your puppy will be flown in an Airline-Appoved Pet Carrier (with food & water) and always in temperature and pressure-controlled environment. We recommend getting the optional Comfy travel Package (includes a soft bed and toy) to ensure your puppy’s flight is first class-comfort!
Once we receive notification that you have completed the adoption process, we will coordinate the best time and date to fly your puppy to your nearest major airport.
You will receive an email with your puppy’s flight details and our Puppy Care Guide. You will pick up your puppy at the cargo service area of your puppy’s destination airport.
With industry-leading services, the airlines we use provides safe transport of your puppy.
Their programs address the special needs of your puppy by providing a comfortable traveling experience for your puppy through temperatured-controlled vans and holding areas to prevent exposure to extreme heat or cold temperatures, unparalleled customer service from a dedicated team of professionals who help ensure a seamless journey for your pups, and specially trained ground handles for personalized care on the go.
How to track your puppy’s flight
You will find your puppy’s flight information in an email from us with subject “Puppy’s Flight Info & Care Guide”.
Below you will find links to track your puppy’s flight and to look up your cargo facility’s location.
Make sure you track your puppy’s flight prior to leaving the airport in case of a delay / change.
Typically your puppy will be ready for pick up about 30-45 minutes after their arrival time.